Shipping policy
We take 1 - 3 busineess day to process orders
Our shipping times are 8 - 14 business days. We use a number of couriers to ship your orders you will receive your tracking nymber via email.
if you have any questions contact us at krishpro8888@gmail.com .
SHIPPING POLICY
Processing Time
Orders are typically processed within 1-2 business days. Processing time does not include weekends or holidays.
Shipping Methods
We offer multiple shipping options to meet your needs:
Standard Shipping (5-7 business days)
- FREE on orders over $50
- $4.99 for orders under $50
Express Shipping (2-3 business days)
- $9.99
Priority Shipping (Next business day)
- $24.99
Shipping Locations
We currently ship to all 50 US states and US territories. International shipping is not available at this time.
Tracking Information
All orders include tracking information. You'll receive a shipping confirmation email with your tracking number. You can track your package in real-time.
Shipping Delays
While we strive to ship quickly, please note:
- Orders may be delayed due to high volume or holidays
- We'll notify you if there are any delays
- In rare cases, items may be back-ordered
Lost or Damaged Packages
- Contact us within 30 days of the shipment date
- Include your order number and photos if applicable
- We'll work with the carrier to resolve the issue
- If unresolved, we'll send a replacement or issue a refund
Contact Us
Questions about shipping? Email support@pawluxepets.com